Returns Policy
Returns Policy
If you need to return a product, please contact us on 01792 816670, or email orders@rugbi.co.uk
Please state your original Purchase Order number or our Sales Order number and indicate your reasons for return, including a full list of the items.
We will investigate your request, and where applicable, issue you returns note and number.
Organising a Collection
- All returns are to be organised by the customer at the customers own expense and risk.
- We recommend all returns are to be sent by courier on a signed POD service, Rugbi will not be liable for any missing parcels.
- Rugbi can organise collections, at cost to the customer. There will be a charge of £9.95 + VAT for the first box, and £5.95 + VAT for additional boxes. Pallets and oversize items will be advised.
- If we are unable to collect your goods due to no answer etc, there will be a re-attempt charge.
- You are more than welcome to return your parcel in person to our Trade Counter at the below address
Return Address:
Rugbi Industrial Supplies Ltd, Unit 2-4 The Courtyard D'Arcy Business Park, Neath, SA10 6EJ.
Please enclose a copy of the authorised returns note. Only returns sent with a valid returns note will be accepted.
Returns must be in their original packaging, unused, unassembled, and in a re-saleable condition.
Restocking Charges
- 1 - 7 days from date of delivery – 0% restocking charge.
- 8 - 30 days from date of delivery – 20% restocking charge.
- Where items from multiple orders are returned – 20% restocking charge.
- The above charges will relate to all stocked items at Rugbi. Non-stocked items will be referred to the manufacturer’s terms and conditions and you will be advised.
Faulty Products
- For any products that become faulty or unfit for purpose, please contact our Sales Team on 01792 816670 or email orders@rugbi.co.uk
- Rugbi will ask for photographic evidence (where available) to pass on to the Manufacturer or Supplier
- Rugbi will report back on their findings and issue a credit or replacement (where applicable)
- Bespoke, Customised or Branded products cannot be returned unless they are defective or have a manufacturing issue.
- The manufacturers decision is final.
Rejected Returns
We cannot offer returns, credits or refunds under the following conditions:
- Orders placed more than 30 days from date of delivery.
- Specially ordered or non-stock items (refer to the manufacturer or suppliers return policy)
- Bespoke, Customised or Branded products
- Items marked as ‘Clearance’ or ‘Obsolete’
- Returns must be in their original packaging, unused, unassembled, and in a re-saleable condition.
- Any goods returned that weren’t supplied by Rugbi, will be returned to you, or disposed of at your cost.
Receiving your credit / refund
Once we have received your returned package, along with the approved returns note, we will process the transaction as promptly as possible, and issue a credit note – usually within 10 working days.
Sample Returns – Please speak to your Account Manager, or Internal Sales to discuss.
